About

Represented by Zoom Rent a Car

Location Policies

Additional Drivers

Minimum driver age for the vehicle that you selected is 23.
Maximum driver age for the vehicle that you selected is 75.

Please note that Young/Senior Driver fees will only be displayed correctly if you enter your age accurately in the search criteria. If you add Additional Drivers to your rental and any of them are classified as Young/Senior Drivers, you may be required to pay both an Additional Driver Fee and a Young/Senior Driver Fee.

Different driver age restrictions apply to various vehicle groups, and these are automatically applied to all online rental searches. If you entered your correct age and the online search returned a specific vehicle group, you are eligible to rent it. Please note that other supplier restrictions, such as driver's license acceptance, still apply.

Coverages

Deductible and Coverage
Please note that special conditions may apply. For specifics, please contact us directly for details or inquire from the Supplier when you pick up your rental vehicle.

These amounts are applied if a waiver is included in the rates or purchased.
You can lower the deductible by purchasing additional coverage products.

Coverage Exclusions
If you drive under the influence of alcohol or drugs, use the rental vehicle in any other negligent or reckless way, or break the conditions set out in the Rental Agreement, all applicable insurance covers, waivers, etc., will be deemed void and you will be fully responsible for all damage to the vehicle, as well as loss of use and any other related costs.

Only authorized drivers registered on the Rental Agreement are allowed to drive the rental vehicle. Damage caused by unauthorized drivers is not covered.

Please note that the standard coverage products, if any are included in the rate or purchased, do not cover accessories, such as tires, windshields, locks, wheel caps, etc.

You are also not allowed to drive on roads, the condition of which might pose a risk of damage to the rental vehicle.

Supplier Insurance and Waiver Products
Additional protections and insurances offered by the Supplier may be available for purchase at the time of picking up the rental vehicle.

Mandatory Surcharges Payable to the Supplier
If any of the items listed here are shown as included in the rate, you will not be charged for them.

Collision Damage Waiver (CDW) / Loss Damage Waiver (LDW)

mandatory only if CDW/LDW is not included in the rates or purchased
not mandatory if you present written proof of valid credit card CDW protection
Transferable Insurance Coverages
Please note that if your credit card company or other insurance providers offer Collision Damage or similar coverage transferable to rental vehicles, it is your responsibility to verify whether it is valid in your rental country. If you wish to waive similar coverage offered by the Supplier, you may need to present written proof of coverage from the insurance provider. If the proof is deemed insufficient, the Supplier may require you to purchase their coverage.

If you wish to use insurance through your credit card company or any other provider, you must ensure it meets the minimum coverage requirements set by the supplier.

Cross-border Restrictions

Mileage Policy
Limited mileage, included mileage is 200 km per rental. Extra mileage charge is CAD 0.18 per km.

Special mileage limits may apply when driving outside of the state/province where you picked up your rental vehicle.
Please note that crossing state/province borders is also considered cross-bordering.
Special mileage limits may apply to local renters.
Please contact us directly for details or inquire from the Supplier when you pick up your rental vehicle.

Driving Restrictions

Optional Extras
Extra equipment and services are all available on request and subject to local availability at the time of pick-up. You need to pay fees and charges for such extras locally to the rental vehicle provider upon pick-up.

If any of the optional extras you purchase are lost, damaged, or stolen, penalty fees will apply. Please contact us directly for details.

Additional Driver - CAD 10.50 per rental
Child Booster Seat - For children approx 40-100 lbs (approx 4-12 years) - CAD 9.44 per rental
Infant Seat - For children approx 0-20 lbs (approx 0-12 months) - CAD 13.64 per rental
Navigation System (GPS) - CAD 13.64 per rental
Toddler Seat - For children approx 20-40 lbs (approx 1-3 years) - CAD 13.64 per rental
Please note that a maximum of 2 Additional Drivers are allowed.

Financial Policy

A security deposit of CAD 1,000.00 is required.
Please note that the security deposit indicated here is an estimated amount. The exact deposit amount depends on various factors, like your rental time, length of rental, applicable waivers and fees, your place of residence and your exact rental location. This means that the actual deposit amount may occasionally differ from the standard deposit amount.

You can lower the deposit amount by purchasing additional coverage products from the Supplier when you pick up the rental vehicle.

All cards used must be in your name.
Accepted for deposit:

Credit cards
Not accepted for deposit:

Debit cards
Checks are not accepted for deposit.
Cash
The Supplier will generally pre-authorise the security deposit amount of your rental vehicle on your credit card. The deposit is an amount held on your credit card for security purposes. It will be released in full unless there are unexpected charges resulting from, for example, traffic fines, returning the car with missing fuel or in need of additional cleaning. Keep in mind that the deposit amount shown does not usually include the rental cost.

The Supplier will generally book a pre-authorization for the security deposit amount of your rental vehicle on your credit card. Please note that the security deposit may still be required even when you reduce the deductible to zero or to a lower level by purchasing additional insurance products.

Payment Conditions
The following credit cards are accepted:

Visa
MasterCard
American Express
Diners Club
Debit cards are accepted as a method of payment but cannot be used for deposit pre-authorization.

Please note that virtual debit or credit cards might not be accepted. Please contact us directly for details.

Cash is accepted as a secondary payment method (meaning you must also provide an accepted payment card for deposit authorization).

Not accepted:

Checks are NOT accepted.
Foreign Exchange Rates
All rates displayed here are converted and optional extras and/or the remaining balance payable locally are charged in the local currency if not specified otherwise in these Terms and Conditions

Mileage Limitations

Cross-Bordering
Cross-bordering is only allowed by request.

Crossing the border is allowed into the following countries/areas:

USA.

For these countries, you will have to pay a Cross-Bordering Fee of CAD 11.30–15.75 per day.

Cross-bordering into the following countries/territories is allowed:

Canada, British Columbia (Canada), Ontario (Canada), the Northwest Territories (Canada), Yukon (Canada),

However, you must pay a Cross-Bordering Fee of CAD 5.65–10.50 per day

Unauthorized cross-border driving is subject to a penalty fee of CAD 100.00.

Please note that not only international One-Way rentals qualify as cross-bordering – crossing the border into another country or state and back while returning the rental vehicle to the original pick-up location is also considered cross-bordering.

One-Way Rentals
A rental is considered One-Way if you return the vehicle to any location other than the one you picked it up from. Each quote is only valid for the selected pick-up and return locations. To see One-Way rates for other locations, please conduct a new online search or contact us directly.

Other

Grace Period
Your car will be held for you for a period of 2 hours after the booked pick-up time. If you are likely to be late, we advise that you contact the local car hire branch directly.

When returning your rental, a grace period of 29 minutes between the agreed drop-off time and the actual time the vehicle is returned to the car hire branch will be applied. After this period has lapsed, an additional rental day may be charged.

Out of Hours
Please keep in mind that even if the Supplier offers Out of Hours service, it is usually on request, meaning you must let the Supplier know in advance that you need this service by booking the correct pick-up and drop-off times. Out of Hours Fee amounts will only be displayed in these Terms and Conditions if your pick-up and/or drop-off time falls in the Out of Hours range and the service is available. The displayed amount applies only for the pick-up and drop-off times that you searched for.



No-Show
If you fail to pick up the vehicle at the booked time and date or notify us of cancellation before the rental is booked to start, this will be treated as a no-show. If you cannot pick up the vehicle due to insufficient documentation or because your credit card is not valid or accepted by the Supplier or does not hold sufficient funds to cover the deposit, this is also treated as a no-show.

Please keep in mind that fees may apply.

Early and Late Returns
You are not entitled to a refund if you return the vehicle early.

Please note that if you pick up the rental vehicle earlier than indicated in the Rental Agreement, you may also have to return the vehicle earlier than initially requested. Please contact us directly for details.

Rental Extensions
Extensions are only possible before the end of your original rental period. Please inquire with the Supplier when you pick up the rental vehicle for exact extension time restrictions. You have to present the extension voucher to the vehicle Supplier before the start of the extension period. If the Supplier does not receive a copy of the extension voucher before the original rental period ends, you must pay a local penalty fee. Please keep in mind that extensions may not always be possible.

Other Important Information
Notice
Please note that the names of coverage products, fees, charges, optional extras, etc., used locally by the Supplier may not be exactly the same as the ones displayed on our website. The names here are standardized in order to better compare different Suppliers' offers.

All rates indicated here have been converted into your preferred currency and may be rounded up. We are not responsible for exchange rate fluctuations.
Parking and Toll Fees, Traffic Fines
Please keep in mind that you are responsible for all garaging and congestion charges, parking and other traffic fines and penalties, and toll fees / road tax (if not specified otherwise) incurred during the rental period. All such charges will be forwarded to you along with any administrative charges from us or the Supplier.

Vehicle Condition
You must return the vehicle in the same condition as it was in when you received it. The Supplier will charge you at their own rates for any excessive staining/soiling and/or for both internal and external damage (including strong smells). You are responsible for inspecting the vehicle upon pick-up/drop-off and for the cost of any new damage found at the end of your rental period.

Please check with the Supplier at the time of vehicle pick-up for details on how to report damage, collisions, theft, vehicle confiscation, impounding, etc. Failure to comply with the correct procedure may result in your insurance coverage becoming invalid and/or the Supplier terminating the rental.

Lost, Damaged and Stolen Items
You are responsible if the key(s) are lost or damaged and due to pay a penalty fee to the Supplier of the vehicle. Please keep in mind that if you do not return the keys to the Supplier when the car is stolen, your insurance is deemed void and you might be held responsible for the full value of the vehicle. It is important to keep an eye on the keys as it is impossible to steal some newer models without them. In order not to direct any potential thieves to the details of your rental vehicle, it is highly recommended that you take all rental tags off the key(s) and keep them in the glove box until returning the car. Let it be noted that key(s) refer to all types of keys and key-cards.

Safety Equipment
Please keep in mind that you must use the correct kind of safety equipment as required by law in your destination country so we strongly advise you to familiarize yourself with the requirements before travel and book necessary extras (such as baby seats) beforehand. If you book any type of child seat, most Suppliers will not install it in the rental vehicle and you will be responsible for fitting it yourself.

Vehicle Group/Model
The make and model of the car displayed are only guaranteed if it is clearly stated so in the offer. Generally, the particular car displayed on the voucher is for reference only and the Supplier reserves the right to substitute it for an alternative, similar, or upgraded car. If the vehicle on your voucher becomes unavailable at the time of booking due to a breakdown or an accident, the Supplier will provide you with a similar or upgraded vehicle.

Cancellations and Refunds
Cancellations can be made free of charge up to 6 hours prior to your pick up time, and your card will be refunded in full. No refunds will be offered on bookings canceled within 6 hours of your pick up time or on any unused rental days.

Local Tax Notice
We do our best to ensure that all the prices we display are inclusive of tax. However, please keep in mind that local taxes and fees, like airport surcharges, may be additionally applied by the Supplier on locally paid extra charges, like optional equipment and age-related fees. Local taxes and fees are controlled by local authorities and the Suppliers and may be subject to change.

Pick-up Instructions

After you have retrieved your luggage from the baggage area, please call us at 587-885-8888 for shuttle check in. Proceed to cross the Arrivals roadway and wait at the shuttle pickup area identified as Bus Bay Number 22. This is opposite to door number 6 on the Arrivals level. Once at the shuttle pickup area at Bus Bay Number 22, please notify us directly at 587-885-8888

Refueling Policy

Fuel Policy
Same to Same - You will pick up the car with a fixed amount of fuel in the tank and you should also return the car with the same amount of fuel. Additional charges may apply if you return the car with less fuel in the tank.
Refueling Fees
If the vehicle is returned with less fuel in the tank than indicated in the Rental Document, you will have to pay a Refueling Fee and for the missing fuel upon returning the vehicle.

The Refueling Fee is CAD 30.00.

Please note that the fuel price per liter/per gallon charged by the Supplier may be higher than the price at local gas stations.

Renter Qualifications

You and all Additional Drivers must present a full valid original Driver's License and the voucher or booking confirmation document when picking up the vehicle. If your Driver's License has multiple parts, you must present all of them. All requirements apply to both you and any Additional Drivers.

An International Driving Permit is required in addition to a National Driver's License if your National Driver's License is not in English.

You must also present:

Passport (non-residents of the rental country)
You must present a credit card with your full name when picking up your rental vehicle. The credit card must be issued by a bank. Credit cards issued by any other financial institutions will not be accepted.
Please note that it is your responsibility to make sure that you have all the necessary documentation, that your Driver's License is valid in your intended rental country and for your intended type of rental vehicle, and that you have the correct immigration documents. The same applies if you're planning to visit other countries in the rental vehicle. Your failure to do so will result in your rental being refused and/or considered a no-show and you will be charged accordingly.