Location Policies

Additional Drivers

Thank you for renting with York Car Rental! We are proud to serve you and want our customer service in Guatemala to be great. If we can be of any further assistance, please email us at [email protected] and a member of our management team will contact you directly. York Car Rental provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the local owned and operated car rental firm. We use reasonable commercial efforts to ensure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.

Additional drivers can be added at the time of rental for an extra daily fee. The primary renter and any authorized additional drivers must be present during rental Pick-Up. Any additional drivers must qualify under all rental qualifications, including a valid driver's license, and meet the age requirements. All authorized drivers must sign the rental agreement. All additional drivers must be at least 21 years of age. The additional driver fee is $8 per day per driver.

After Hours Returns

Returning vehicles after business hours is allowed under the following conditions:
-Vehicles must be returned to designated locations for after-hours returns.
-Customers must leave the keys in the secure drop box.
-It is recommended to leave a copy of the rental contract inside the vehicle.
-Customer remain responsible for the vehicle until the company staff has reviewed and accepted the vehicle.
-Additional charges may apply if the vehicle is not returned in the agreed conditions (fuel level, cleanliness, damages).

Coverages

All rates include mandatory insurance with a Deductible amount $4000 USD.

Cross-border Restrictions

Customers must obtain prior authorization from the company. Vehicles can not be taken out of the country without the rental company's authorization. The permit cost is $50 per border crossing, and $65 for Belize. Customers must inform the rental agent about the destination and duration of the trip. Border crossing without a prior authorization will be subject to a $500 Service Fee.

Driving Restrictions

For the United States, U.S. Territories, or Canada, The customers who reside in the U.S., U.S, Territories, or Canada must present a valid, Full, unexpired government-issued Driver’s license which includes a photograph of the customer. Renters from other than the United States & Canada Must have a valid driver’s license from the renters/driver's country of origin with the English alphabet, a valid passport, and a valid international driver's license if the driver's license of origin is not in the English alphabet. Other requirements, Photocopies of Driver’s Licenses are not accepted, Learner’s Permits and partial license are not accepted. Temporary Driver’s Licenses may be refused if the renting location cannot verify the customer’s identity or the temporary license's authenticity. Additional Government-issued identification may be required. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. The minimum age to rent a car is 21 years old, under age fee applies to 21-25 years old.

Financial Policy

Deposit Amount Minimum: $1250
Deposit Amount Maximum: $1250
Deductible Amount: $4000
Under Age Fee: $10 Per Day
Tolls & Citations: $50 Per Bill
Pre-paid Tolls: $14.99 Per Day
Baby Seat/Child Seat: $6 Per Day

Rates are quoted in USD

We accept (Visa, MasterCard, American Express, Discover, Diners Club, JCB, and Union Pay) credit cards from major banks only. We do not accept debit cards, Prepaid cards and secure credit cards.

Local Traveller Restrictions

A local renter is defined as a Guatemala Driver's license holder. Local Renters must be over age of 25 years old.

Mileage Limitations

Unlimited.

Other

(Cancellation and Missed Reservation Policy)

1.On the day of the reservation, vehicles are held for 30 minutes after the reserved arrival time. After the 30 minutes window, the reservation will be considered a no-show, and we may not be able to honor the reservation. Please notify our agency in case of a flight delay. Your cooperation will help us to manage your booking accordingly.
2. There are no refunds for early returns.
3. We maintain a clean, sanitized, and strictly smoke and pet-free fleet. Excess dirt, smoking of any kind (cigarette, cigar, pipe, etc.), or pets is strictly prohibited in our rental vehicles. You will be assessed a cleaning fee of up to $300.00 if the vehicle is returned smelling of smoke of any kind and littered with ashes, pet hair, and excess dirt.
4. Telematics Notice and Release: You acknowledge that the Vehicle may be equipped with a telematics device, global positioning satellite (“GPS”) technology, an electronic locator device, and/or an event data recorder. We may find, monitor, or disable the Vehicle through such systems if We deem it necessary, without warning or notice, to the extent permitted by applicable law. Remote monitoring may include collecting Vehicle data, such as location, odometer, oil life, fuel level, tire pressure, battery charge, diagnostic trouble codes, and other elements that we deem necessary. We are not responsible for the operability of any telematics navigational or other system included with the Vehicle. You acknowledge these systems may use a cellular telephone, wireless technology, Bluetooth technology, or radio signals to transmit data; therefore, your privacy cannot be guaranteed. You authorize any person’s use or disclosure of or access to location information, automatic crash notification, and operational vehicle reporting conditions of the Vehicle as permitted by law. You shall inform all drivers and passengers of the vehicle of the terms of this section and that you have authorized the release of information as provided herein. You agree to release us and agree to indemnify, defend, and hold us harmless for any damage to persons or property caused by the failure of the telematics device to operate correctly or otherwise arising from the use of the telematics device. Third-party telematics service providers are not our agents, employees, or contractors. Your use of a telematics system during the rental is subject to the third-party telematics system provider's terms of service and privacy policy. The Vehicle may collect and store personal information if you connect your smartphone or other device to the Vehicle’s Infotainment System. YORK does not access, collect, or use any information that the Infotainment System may store. If you connect your device to the Infotainment System, you are representing that you understand that the Vehicle’s Infotainment System may store information from your device.
5. York Car Rental provides a car rental affiliate reservation system and acts as an agent for the convenience of the customer and the locally owned and operated car rental agency. We use reasonable commercial efforts to insure the accuracy of all information posted on our website . Our liability, if any is limited to the estimated total booking paid to us. The terms and conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.

Pick-up Instructions

Upon arrival at Denver Airport and collecting your luggage at Baggage Claim, Upon arrival at La Aurora International Airport go to the third floor. Please continue out the entrance and departure doors and in front, you will see the café 'El Tucan'. Please request the shuttle by calling +502 4013 7752. YORK Shuttle will pick you up.

Refueling Policy

Level To Level

Renter Qualifications

Valid Credit Card
Valid Driver's License
Valid Passport
Insurance Declaration Page