Los Angeles

Shuttle and Pickup Instructions (LAX Location) Step 1: Airport Shuttle to Rental Facility Upon arrival at Los Angeles International Airport (LAX), proceed to the lower-level outer curb (Arrivals level). Wait under the Pink LAX Shuttle sign and board the “Lot E Shuttle.” Once onboard, please inform the driver that you are traveling to the Remote Rental Car Depot. Step 2: Directions from Remote Rental Car Depot After arriving at the Remote Rental Car Depot, carefully cross the street. Our location is situated inside the Renaissance Los Angeles Airport Hotel, located at 9620 Airport Blvd., and is the third building on the right-hand side. Upon entering the hotel: Walk past the front desk/check-in counters Continue to the end of the lobby Take the garage elevator to the 4th floor, where our rental office is located Please follow all posted signage or contact our office if additional assistance is required.

Please return the rental vehicle to our office at: 9750 Airport Blvd., Los Angeles, CA 90045 (located behind the main building). Return Directions: Enter through the driveway on Airport Blvd. Upon entering, turn left, take a parking entrance ticket, and follow the posted signs to the rear of the building. Our rental office is located on the right-hand side inside the back entrance of the building. Park the vehicle in the designated area and return both the parking entrance ticket and the vehicle key to the attendant. A return inspection will be completed, and the finalized rental agreement will be sent to you via email. Courtesy Shuttle Service to LAX: Monday–Friday: First shuttle at 9:30 AM; last shuttle at 11:30 PM Saturday: First shuttle at 9:30 AM; last shuttle at 4:30 PM Sunday: Closed (no shuttle service available) After-Hours Returns: After-hours returns are subject to a one-time fee of $45. Please park the vehicle, take the required photos, secure the vehicle, and place the key in the designated drop box located at the office entrance. Important: Renters are responsible for arranging and covering the cost of transportation outside of the listed courtesy shuttle hours.

Rental Eligibility and Required Documents To complete your rental, the following documents must be physically presented at the time of pickup. Copies, expired, or damaged documents are not accepted: Valid Driver’s License in the name of the driver Proof of Full Coverage Insurance Major Credit Card (Amex, Visa, MasterCard; debit, prepaid, or cash cards are not accepted) Passport (may be required for non-U.S. residents) Rental Confirmation Email Underage and Age-Restricted Drivers Minimum rental age: 21 years Drivers under 25 years are considered underage and subject to a $25/day underage fee Underage drivers must carry full coverage insurance and a major credit card Debit cards are not accepted for underage drivers Allowed vehicle classes for drivers under 25: Economy (ECAR), Compact (CCAR), Intermediate (ICAR) sedans only Vans, SUVs, and other high-occupancy vehicles are not available for underage renters Senior Drivers (Over 65 Years) Must present a major credit card and valid insurance at the time of rental Geographic Restrictions Vehicles may be driven only within California and Nevada Exception: Renters presenting a valid boarding pass and return airline ticket matching the rental pickup and drop-off dates may follow applicable airline-based travel allowances Additional Rules Additional restrictions may apply for local renters and age-restricted drivers. All rentals are subject to eligibility verification at the time of pickup.

Additional drivers may operate the rental vehicle for a fee of $20 per day. All additional drivers must be at least 25 years of age and must possess a valid driver’s license and proof of insurance at the time of rental. The additional driver fee will be waived for a spouse, provided that both individuals share the same address and last name and are listed on the same insurance policy.

Payment, Deposit, and Rental Policy Accepted Forms of Payment We accept all major credit cards issued by nationally recognized banks (e.g., Visa, MasterCard, American Express, Discover from institutions such as Bank of America, Wells Fargo, or Chase). Debit cards are not accepted from local renters or renters under the age of 25. When accepted, debit card usage is subject to the following conditions: Must display a Visa, MasterCard, or Discover logo and be issued by a major U.S. bank A one-time, non-refundable fee of $100 will be applied Must be in the renter’s name and match all rental documents Renter must present a valid boarding pass and return airline ticket issued on the day of rental Additional documentation required: two recent utility bills, latest pay stub, and company ID Debit, prepaid, or cash cards are not accepted for Minivans, SUVs, Full-Size Vans, Premium, Luxury, or Electric vehicles. Rental Requirements All cards and identification must be in the same name as the primary driver A valid boarding pass and return airline ticket are required at the time of rental A security deposit ranging from $200 to $1,000 (or higher depending on vehicle and renter profile) is required in addition to the total rental cost prior to vehicle release Local renters or renters without a return airline ticket are subject to a minimum $1,000 deposit and additional restrictions, including: Limited to 50 miles per day Driving restricted to the Los Angeles area (within a 25-mile radius) Debit cards are not accepted Prepaid Reservations All prepaid reservations are non-refundable, non-changeable, and will be marked as a no-show if the vehicle is not picked up at the scheduled date and time. No refunds will be issued for cancellations under any circumstances. Any eligible refunds may take up to 15 business days to process. Funds may not be available until released by your financial institution. Additional Charges and Extensions Additional rental days: minimum $75 per day, plus applicable daily rates Delinquent rentals (not prepaid): minimum $85 per day, retroactive from the first day, plus a $200 administrative fee Only two extensions may be processed over the phone; further extensions require the renter to return to the office with the vehicle If the vehicle is returned by someone other than the authorized renter, a $50 fee will apply. Vehicle Maintenance Responsibility For rentals exceeding 7 days or 500 miles, the renter is responsible for monitoring and maintaining fluid levels. Alternatively, the vehicle may be brought to our office during business hours (9:00 AM – 5:00 PM) for inspection. Underage Rental Policy (Under 25 Years) Renters under 25 years of age: May rent Economy (ECAR) and Intermediate (ICAR) vehicles only Must present a major credit card Must provide valid full coverage insurance Premium, Luxury, SUV, and Electric Vehicle Policy Minimum renter age: 30 years Major credit card and verifiable full coverage insurance required (insurance declaration page with endorsement) $1,000 security deposit required If purchasing insurance through the rental company: $75–$150 per day (with a $10,000 deductible) Driving permitted within California and Nevada only; violations incur penalties of up to $750 per day (maximum $3,000) Minimum 2 days advance booking required A non-refundable $1,000 deposit is charged at booking and applied toward the rental total Electric vehicles are provided with approximately 75% battery charge at pickup Authorized Drivers Only Only drivers listed on the rental agreement are permitted to operate the vehicle. Cleaning and Liability The renter assumes full responsibility for the vehicle during the rental period. Our maximum liability is limited to the total rental amount paid by the renter.

Fuel Policy Renters are required to return the vehicle with the same fuel level as provided at the time of pickup. If the vehicle is returned with less fuel than provided, a refueling charge will apply at a rate of $9 per gallon, plus a $25 service fee. Total refueling charges will range from a minimum of $34 up to $175, depending on the amount of fuel required. For convenience, renters may choose to prepay for fuel at the time of pickup at current or slightly discounted local gas prices.

Insurance Requirements and Responsibilities Insurance coverage is not included in the rental rates. Total charges reflect the rental amount and applicable taxes only. Renters are required to provide a valid insurance declaration page prior to the rental. The declaration page must be emailed to support@ampmcarrentals.com . It is the renter’s responsibility to maintain active and valid insurance coverage that meets all state and financial responsibility requirements for the entire duration of the rental period. The insurance policy must be valid for at least 30 days prior to the rental start date and remain active for at least 30 days after the rental end date. International insurance policies issued by companies without a physical presence in the United States are not accepted. Insurance policies issued in the United States or Canada are acceptable. Renters may also have their insurance provider send the policy documentation directly to ampmcarrentals@gmail.com . Required Insurance Coverage All renters must maintain valid auto liability insurance. Basic Auto Liability Insurance may be purchased at the rental counter for $29.99 to $39.99 per day, subject to eligibility. Renters under the age of 25 or over the age of 65 must have full coverage insurance in their own name. Please note that rental counter insurance cannot be sold to individuals in these age groups. If purchasing insurance through the rental company at the time of pickup, the coverage provided is limited to Basic Rental Car Liability Insurance. This coverage satisfies the minimum requirements under California law, which include: Bodily injury liability: $30,000 per person / $60,000 per accident Property damage liability: $15,000 per accident If insurance has been purchased through a third-party provider (e.g., Allianz, Travel Guard, Generali, etc.), renters must forward the policy details and confirmation to ampmcarrentals@gmail.com prior to the rental. Accidents, Damage, or Theft Procedures In the event of an accident, damage, or theft involving the rental vehicle, please follow these steps: Contact our office immediately at 310-216-0000 (Ext. 8) (24/7 support available) In case of injury or emergency, call 911 immediately Notify local law enforcement and file an official report Take clear photographs of all vehicles involved, the accident scene, and any visible damage Collect the following information: Names, addresses, and phone numbers of all drivers, passengers, and witnesses Driver’s license numbers Vehicle descriptions and license plate numbers Insurance company names and policy numbers for all involved parties Do not admit fault or accept responsibility at the scene, as liability will be determined after investigation. All collected information and documentation must be submitted to support@ampmcarrentals.com as soon as possible.

Travel Restrictions, Payment Policy, and Vehicle Use Terms Travel Eligibility and Geographic Restrictions Renters presenting a valid boarding pass and return airline ticket at the time of pickup are permitted to operate the rental vehicle within the states of California and Nevada only. Renters without a boarding pass and return airline ticket are restricted to driving within a 100-mile radius of Los Angeles International Airport (LAX). Use of the rental vehicle outside the permitted areas is strictly prohibited. Any unauthorized travel will result in significant penalties, including but not limited to: A minimum charge of $3,000, plus $0.39 per mile and $85 per day from the first day of rental for travel within the Western United States outside the permitted states Up to $5,000, plus $0.39 per mile and $85 per day from the first day of rental for travel to the Midwest or East Coast regions Vehicles are authorized for use within California and Nevada only. Any travel outside the designated zone may incur a minimum penalty of $2,000, plus $0.39 per mile, in addition to the daily rental charges and a penalty fee of $85 per day from the start of the rental period. Travel to Mexico or any country outside the United States is strictly prohibited and will result in penalties starting at $3,000, in addition to all applicable mileage and daily penalty fees. Breakdown and Unauthorized Travel Liability No roadside assistance or support will be provided for breakdowns occurring outside the authorized travel area. In such cases, the renter assumes full responsibility for all costs associated with vehicle recovery, including transportation and repossession back to our Los Angeles rental location. All such costs must be paid in advance. Vehicle Eligibility by Payment Method Major Credit Cards: Required for renting Minivans, SUVs, Full-Size Vans, and Premium vehicles Debit Cards: Accepted only for Compact, Intermediate, and Full-Size sedans, subject to a one-time non-refundable $100 debit card fee Cleaning and Damage Policy A minimum charge of $500 will apply for any vehicle returned with evidence of: Pet hair or residue Smoke odor or smoking-related residue Additional charges may apply for any interior damage resulting from pets, smoking, or misuse of the vehicle.

Toll Road Policy and Traffic Violations (LAX / Los Angeles) Toll Road Usage A one-time fee of $25 is required at the start of the rental to enroll in our toll program. This allows you to use toll roads without incurring additional penalties and ensures that only the actual toll charges are billed. Please note: Toll roads in California are fully electronic (no cash booths or barriers) Only vehicles with registered transponders or toll accounts are permitted Failure to enroll in the toll program will result in violations. In such cases, you may be charged approximately $75 per toll occurrence, in addition to the actual toll amount. Traffic Violations and Citations If you receive any traffic violation, parking ticket, or citation while operating the rental vehicle, you are required to pay or address the violation within 24 hours, even if you intend to contest it. If a violation is forwarded to our office: A $100 administrative fee will be charged This fee is in addition to the original ticket amount, penalties, and any late fees imposed by the issuing authority Total costs may increase significantly, often ranging from $100 to $500 or more depending on the violation Prompt handling of all violations is strongly recommended to avoid additional charges and penalties.

Reservations, Changes, Vehicle Conditions, and General Policies Reservation and No-Show Policy Reservations not honored within 2 hours of the scheduled pickup time may be considered a no-show and are subject to cancellation without guarantee of availability. If your travel plans change or are delayed, you must contact the rental office in advance. Additional charges may apply, and all modifications are subject to availability. Prepaid Reservations All prepaid reservations are non-refundable and non-changeable. No refunds will be issued under any circumstances, including cancellations or no-shows. Changes to Reservation A minimum fee of $75, plus any applicable rate difference, will apply to changes in rental date or time. All changes are subject to availability and approval and may not be possible in certain cases. Vehicle Condition and Availability All vehicles are cleaned to a reasonable standard prior to rental. If dissatisfied with cleanliness, renters may obtain a standard car wash and submit a receipt for a one-time reimbursement of up to $12 per rental. Vehicle make, model, year, and color (interior/exterior) are not guaranteed and may vary. Contact Information For assistance, please call: 310-216-0000 Extension 1: Shuttle Information Extension 5: Address Information Extension 7: Rental Requirements / Local Renter Qualifications Cleaning and Smoking Policy Smoking of any kind (including cigarettes, vaping, or other substances) is strictly prohibited A minimum cleaning fee of $500 up to $1,000 will be charged for any evidence of smoke, odor, ash, or residue A minimum $500 cleaning fee also applies for pet hair, odor, or related residue Fees may be assessed after vehicle return if issues are identified later Vehicle Use and Responsibility Only authorized drivers listed on the rental agreement may operate the vehicle If the vehicle is returned by anyone other than the authorized renter, a $50 fee will apply Renters are responsible for tire and windshield damage, including flats, punctures, and battery issues. Roadside assistance charges may apply (AAA membership is recommended) For rentals exceeding 7 days or 500 miles, renters must monitor and maintain fluid levels or bring the vehicle to the office for inspection during business hours (9:00 AM – 5:00 PM). Damage and Claims All damages (major or minor) must be reported immediately. Renters must: Take photos of the damage Email documentation to the rental office promptly File a claim with their insurance provider without delay Complete all required claim documentation and cooperate fully Failure to comply may result in additional penalties or charges. Rental Extensions Extension requests must be made at least 24 hours in advance Extensions are subject to availability and updated rates Only two extensions may be processed over the phone Additional extensions require the renter to be present at the office with the vehicle A minimum gap of 5 business days is required between separate online reservations. Usage and Restrictions Vehicles are permitted for use within California and Nevada only. Unauthorized travel outside this region will result in penalties of at least $2,000 plus $0.39 per mile for all miles driven during the rental period. Additional Policies Duplicate reservations under the same name may be canceled Each reservation must be under a unique renter name with valid original documentation (driver’s license, credit card, and insurance) No refunds for unused fuel, early returns, or unused rental time All vehicles are automatic transmission only (manual/stick shift vehicles are not available) Booster/Child Seats Booster or child seats are available upon request at the rental counter for approximately $7.99 to $12.99 per day. Premium, Luxury, SUV, and Electric Vehicle Policy Minimum renter age: 30 years Major credit card and verifiable full coverage insurance required (declaration page with endorsement) $1,000 security deposit required Optional in-house insurance: $75–$150 per day (with $10,000 deductible) Driving permitted within California and Nevada only; violations incur penalties of up to $750 per day (maximum $5,000) Minimum 2 days advance booking required A non-refundable deposit of $450 is required at booking and will be applied toward the rental total Electric vehicles are provided with a minimum 25% battery charge at pickup Conduct Policy Failure to comply with rental requirements, provide necessary documentation, follow policies, or maintain respectful conduct (including the use of abusive or inappropriate language) may result in denial of service without refund.