Renting a car from an airport store can sometimes be a stressful experience, but York makes it seamless. With friendly agents, an easy vehicle check-out and check-in process, and a wide array of car types, those coming in and out of the airport can find what they need to continue with their travel plans.
Pick Up Instructions
(Terminal 1) Please Go To: Ground Level Post Number S5 and Look for
Shuttle for: (Holiday Inn Toronto Airport East) 600 Dixon Rd
(Terminal 3) Please Go To: Arrival Level Post Number 41
and Look for Shuttle for: (Holiday Inn Toronto Airport East) 600 Dixon Rd
Driver Licenses and Requirements
For the United States, U.S. Territories, or Canada, The customers who reside in the U.S., U.S, Territories, or Canada must present a valid, Full, unexpired government-issued Driver’s license which includes a photograph of the customer. Renters from other than the United States & Canada Must have a valid driver’s license from the renters/driver's country of origin with the English alphabet. Must have a valid passport, must have a valid international driver's license if the driver's license of origin is not in the English alphabet. Other requirements, Photocopies of Driver’s Licenses are not accepted, Learner’s Permits and G2 license are not accepted. Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required. Digital licenses are not accepted. The driver's license must be valid for the entire rental period.
The minimum age requirement is 23 years. The underage surcharge for the ages of 23 and 24 is $24.99/day. Renters between the ages of 23 and 25 may rent the following vehicle classes: Economy through Full-Size cars only. We will not rent luxury and specialty vehicles to those younger than 30 years of age.
Any additional authorized drivers must meet age and driver’s license requirements. An additional charge of $9.99/day for each additional driver will be added to the cost of the rental.
We do not allow our cars to be taken beyond the domestic or international border (Province of Ontario). Vehicles taken out of renting province will be limited to 200kms/day, 1400kms/week, 3000kms/month, or a maximum of 3000kms per rental. The additional kilometer is charged at $0.20 cent/Kilometer driven during the entire rental in excess of allowance. In order to take our vehicles out of the province of Ontario, a written agency’s authorization must be obtained. Vehicles entering the USA or other provinces are subject to a border crossing fee of $9.99/day.
Local Renters (Ontario Residence) are limited to 200kms/day, 1400kms/week, 3000kms/month, or a maximum of 3000kms per rental. The additional kilometer is charged at $0.20 cent/Kilometer driven during the entire rental in excess of allowance. Local renters are required to present a utility bill with a matching address of the driver's license. The utility bill cannot be older than 40 days. Acceptable utility bills include Water, Power, Gas, or Cable bill.
Toll pass is available for $14.99/D.
Credit Card Hold
At the time of the rental, we require a $500-$3000 pre-authorization deposit. These funds will no longer be available for your immediate use and may take up to 5 business days or more depending on your bank to become available. We do not accept stored value/prepaid/gift cards, electronic cards, Canadian-issued debit (Interac), or cash deposits. We accept Visa MasterCard American Express Discover Diners Club JCB Union Pay from major banks.
Reservation hold time
On the day of the reservation, vehicles are held for 1 hour after the reserved arrival time. After the 1 hour window; you will be considered a no-show and we may not be able to honor your reservation.
Cancellation or No Show
If your reservation was confirmed directly with the yorkcarrental.com web page, please use our View or Cancel Reservation” page to cancel your reservation. Yorkcarrental.com does not charge a cancellation fee on Pay Later reservations but does request a cancellation notice as soon as your travel plans have changed. You can cancel your York Car Rental booking up to 30 mins before the scheduled collection time. For cancellation of Pay-Now Reservations booked on our Website, please see Pay Now Reservations section below.
If your reservation was confirmed through our broker partners, please use the same source to cancel your reservation. Some brokers may charge for the cancellation of a reservation if not canceled within a specific time frame. Cancellation of a reservation directly through York Car Rental, when confirmed through our broker partners, may not relieve your responsibility with that broker. In order to avoid charges (cancellation fee or penalty), check with the broker and cancel the reservation directly with them.
Pay Now Reservations
All Yorkcarrental.com Pay Now reservations are non-refundable. If you cancel your yorkcartental.com Pay Now reservation, you will forfeit the full amount of your reservation payment. At the time of pick-up, you must present the same credit card/debit card which was used to pay for your yorkcarrental.com Pay Now reservation.
There are no refunds for early returns.
All the rental agreement extensions have to be done over the phone or via Contact Us page or in person. Please note that Combining new reservations to rent for a longer period is not permitted. New online reservations for extensions will not be honored.
Rental is based on a 24-hour period. The client receives 1 hour grace period. If he/she keeps the vehicle any longer; an extra daily rate will apply from minute one.
Website Vehicle Display
The featured vehicles that are displayed for each car class on the Yorkcarrental.com website or partner’s booking websites are representing the type of vehicle that may be available at the time of pick up. We do not guarantee that the make or model of the rental vehicle will be offered or available at the time of pick up due to fleet variances in availability or other reasons. We will provide you with either this model or a similar vehicle in size and engine type that is the same as the vehicle displayed on our website
Vehicle Return Condition
We maintain a clean, strictly smoke and pet-free fleet. Excess dirt, Smoking of any kind (cigarette, cigar, pipe, etc.), or pets is strictly prohibited in our rental vehicles. You will be assessed a cleaning fee of $300.00 if the vehicle is returned smelling of smoke of any kind littered with ashes, pet’s hair, and excess dirt.
Loss Damage waiver
We offer a damage waiver starting from $39.99/D; you are responsible for all damages to the rented vehicle there are exclusions from LDW including comprehensive losses such as fire, theft, vandalism, flood, hail, or acts of God. Please read the 2nd page of the Rental Agreement for a complete list of exclusions. Insurance cards will not satisfy the requirement unless providing an insurance declaration page for personal insurance. Some credit cards may provide you the benefit of a collision damage waiver or you may purchase collision coverage online. If the renter chooses to use their personal auto insurance, Credit card coverage, or online insurance, A transfer fee of $11.99 /day will be charged. **Please note that we do not provide coverage for specialty vehicles. If your booking features a CDW included rate, Kindly note that a Bond of $3000 is required for inclusive rates. This deposit will be released upon return of the rental. For renters that wish to use their own or third-party coverage, We do require a full declaration page stating transferable coverage and the limits.
Vehicles must be returned at the same level as accepted at the time of pick up to avoid any additional charge. Refill to the same level must be within a 5-Kilometers radius of the rental return facility and the renter must present a fuel receipt to avoid a refueling charge.
Length of Rental
Rental agreements cannot be assigned for a period longer than 30 days. If you need to rent a vehicle for a longer period of time, you must go into the location prior to the 31st day and renew the rental agreement in person. The rate booked is guaranteed for the original duration of the reservation.
Traffic Toll Parking Fines
If the vehicle receives traffic violations/parking tickets/toll charges during the rental period, you will be responsible for full payment of the fine as well as a $50 Service charge plus taxes. This includes but is not restricted to parking offenses, speeding fines, traffic signal offenses, toll road charges and etc. The renter agrees to reimburse York Car Rental the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs, and expenses, including reasonable attorney’s fees, York Car Rental incur in such collections efforts.
Unless otherwise specified, rates are quoted in (CAD).